We very much appreciate your business and will work hard to ensure you are completely satisfied with every aspect of your purchase. We ask you to read the following to help us achieve this.
When you place and order with us you are agreeing to accept these Terms and Conditions.
When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order. Your offer and these terms together with the item description will form the contract between us. Your order is accepted by us when we send e-mail confirmation to you that we've dispatched that product to you (the "Dispatch Confirmation E-mail"). That acceptance will be complete at the time we send the Dispatch Confirmation E-mail to you. Any products on the same order which we have not confirmed in a Dispatch Confirmation E-mail to have been dispatched do not form part of that contract.
After selecting the item you wish to purchase you will be shown a 'Buy Now' button. The item will be added to your shopping basket once this button is pressed. You can then continue shopping or click on the 'Checkout' button to pay. After selecting which payment method you prefer you will be forwarded to that processors web site for payment. You are also welcome to place your order by phone between 9.30 and 3.30 on weekdays. We regret that we cannot discount orders placed by phone.
We will email you to confirm the order details. Please check this email carefully. If you need to amend your order please contact us as soon as possible using the contact options Here
We welcome payment by PayPal and by Credit/Debit card.
All our charges include VAT at the standard rate (except exempt/zero rated items) and a receipt detailing the VAT paid is automatically provided.
There is no need to open an account - simply place your order and the checkout will direct you to your choice of payment processors. If you choose to open an account you will be able to review previous orders and we will save your address details to make ordering easier and quicker next time. We do not keep your payment details.
We take your Credit Card security seriously. For your peace of mind our systems have met the Payment Card Industry (PCI) Data Security Standards (DSS) by passing a SecurityMetrics Site Certification vulnerability scan.
Please note that our delivery times are estimates and whilst we aim to do everything possible to get your order to you on time our "next working day delivery" is a "best efforts" service and due to events including, but not limited to, bad weather, errors and failures by couriers, stock errors, is not guaranteed. In addition we cannot accept claims for consequential loss or damage due to any delayed delivery for any reason.
We aim to provide consistently low prices for our customers and we strive to be as efficient as possible in order to keep those prices as low as possible. Occasionally we make pricing and other errors on our website. Rest assured, however, that we verify prices as part of our dispatch procedures and will notify you at that point of any errors. If a product's correct price is higher than our stated price, we will offer you the opportunity to pay the difference or at your request immediately cancel and refund your order.