Terms and Conditions

These Terms and Conditions were last modified on the 7th April 2010. If we make any changes to these terms we will make the previous terms available here.

We very much appreciate your business and will work hard to ensure you are completely satisfied with every aspect of your purchase. We ask you to read the following to help us achieve this.

Please read these terms carefully, and print and keep a copy of them for your reference.

General

When you place and order with us you are agreeing to accept these Terms and Conditions

When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received and accepted your offer. Your offer and these terms together with the item description will form the contract between us. We will also send you an email to confirm dispatch of the goods.

How to Place an Order

After selecting the item you wish to purchase you will be shown a 'Buy Now' button. The item will be added to your shopping basket once this button is pressed. You can then continue shopping or click on the 'Checkout' button to pay. After selecting which payment method you prefer you will be forwarded to that processors web site for payment. You are also welcome to place your order by phone between 9.30 and 3.30 on weekdays. We regret that we cannot discount orders placed by phone.

Amendments

We will email you to confirm the order details. Please check this email carefully. If you need to amend your order please contact us as soon as possible using the contact options Here

Payment

We welcome payment by PayPal, Google Checkout and by Credit/Debit card.

All our charges include VAT at the standard rate (except exempt/zero rated items) and a receipt detailing the VAT paid is provided.

There is no need to open an account - simply place your order and the checkout will direct you to your choice of payment processors.

For ease and security payment is welcomed by PayPal and Google Checkout and when you use these payment methods your financial details are not shared with us. If you wish to pay by Credit or Debit Card please select PayPal and follow the Don't have a PayPal Account? links

If you prefer to pay over the Phone you are welcome to place your order between 9.30 and 3.30 on weekdays. To order and pay by card please call 01989 780660. Cards are processed securely using the HSBC Secure ePayments service and we do not make a record of your card details.

We take your Credit Card security seriously. For your peace of mind when you pay by Card over the phone our systems have met the Payment Card Industry (PCI) Data Security Standards (DSS) by passing a SecurityMetrics Site Certification vulnerability scan.

We are also registered with the Information Commissioners Office (http://www.ico.gov.uk/) you can see our register entry Here

Delivery

We deliver to the UK and Northern Ireland Only.

We are pleased to offer free delivery on everything we sell. Orders with a total weight over 5kg may be subject to surcharges to certain delivery addresses in the Highland and Islands, Northern Ireland and the Channel Islands. If you require delivery to these areas please contact us for a quote before buying.

The delivery service will vary by product weight. Most orders will be dispatched the same or the next working day by the Royal Mail 1st Class service. Valuable items may be dispatched by a tracked method which will require a signature. Items over 2.5kg will be dispatched by Royal Mail Tracked which is a two to three working day service. Items over 5kg will be dispatched via UPS or Parcelforce 24. If you require a different service please contact us before buying. If you need your item to leave the same day its a good idea to call before buying to confirm that this is possible - it usually is but occasionally it may not be. Please note that our post is collected at 16.00 each day (Monday to Friday)

We always confirm via email that your Item has shipped.

For more information and to see our full delivery policy please go to http://www.bamfordtrading.com/delivery.html

Non-Delivery

Genuine postal losses are rare in the UK. Experience has shown us that in most cases items are returned to us by the Post Office as uncollected when buyers have reported items as undelivered. Please check with your local delivery office before contacting us about non-delivery. Where items are returned to us we will contact you and a further Postage and Handling charge will be made before items can be redelivered.

Where an item is lost during delivery we will dispatch a replacement product following confirmation from you that you have made some simple checks with your local Royal Mail delivery office. We will report the loss to the carrier who will contact you to confirm the circumstances.

Cover for Postal Losses and Damage

We offer FREE cover against loss or damage in transit for UK buyers. In the event that your item is lost or damaged in the postal system we will replace the item free of charge (see details above). In the event that we are out of stock of that item we will refund your purchase cost. We may ask for photographs of any damage. For missing items you must wait until 4 weeks after dispatch (2 weeks for special delivery or signed for services, 6 weeks for international services) has elapsed before claiming a replacement product. If the Item subsequently turns up we may ask you to return it to us at our cost.

Returns

Please read this policy completely before returning an item. This Returns policy does not affect your rights when we are at fault for example if goods are faulty or misdescribed.

Please include a note with your return with your name and address.

At Bamford Trading we want you to be completely satisfied every time you shop with us. Occasionally though, we know you may want to return items.

Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any of these items within a period of 7 working days, beginning with the day after the day on which the item is delivered.

This applies to all of our products. However, we regret that we cannot accept returns where the item has been unsealed. Otherwise, we can accept returns of complete product, which is unused and in an "as new" condition together with any free gifts or similar.

We are happy to guide you through our Returns Policy and, where relevant, provide you with a Freepost return label.

Your Right to Cancel

You can cancel your contract before delivery, and up to 7 working days after delivery. To do this, please e -mail us or write to us.

This Cancellation policy does not affect your rights when we are at fault for example if goods are faulty or misdescribed

You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.

• You must advise us your intent to cancel in writing (email preferred) within 7 working days of the date of delivery.
• We will reply within 1 working day to advise the returns process and address. Please do not return the item until you have heard from us.
• We will acknowledge receipt of the returned item by email to your registered email address.
• Goods will be refunded within 30 days. If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.
• You are responsible for return shipping costs and insurance.

Faulty products

• You must advise us that you are returning your order as soon as it develops a fault by email to sales@bamfordtrading.com
• If the fault has been reported within 7 days of receipt we will advise our Freepost returns address via email or at our discretion we may arrange to collect or replace the item (or faulty components). Where an item is returned after 7 days for any reason we will not refund the cost of return postage.
• Should an item become faulty after 30 days of purchase but within the warranty period we will at our discretion offer a replacement (replacement parts), refund or refurbished product.
• All replacements are subject to stock availability at the time of processing.

What is not covered:
Normal wear and tear caused by use in accordance with the operating instructions e.g. blades, brushes, belts, bulbs, batteries etc.
Accidental damage, faults caused by: improper use, abnormal environmental conditions, overloading, insufficient maintenance, careless operation or handling of the product.
Use of the product for anything other than normal domestic purposes.
Change or modification of the product in any way.
Defects caused by the use of parts or accessories which are not Manufacturer genuine components.
Faulty installation if applicable.
Repairs or alterations carried out by parties other than Bamford Trading or its authorised repair agents.
Claims, other than the right to correction of faults with the product covered by these conditions.
Slight deviations from the specification that do not affect the functionality of the product.

Incorrect Orders

If you have received an incorrect product please accept our sincere apologies and let us know asap by email. We will arrange to advise our freepost returns address and send a replacement as soon as possible. It is important that you describe the product you have received so that we can send the correctly sized Freepost returns package and correct our stock holdings and avoid another buyer being disappointed.

Item Not Received

Please be aware that we do not offer refunds for items not received unless we are out of stock of that item. Where an item is lost during delivery we will dispatch a replacement product following confirmation from you that you have made some simple checks with your local Royal Mail delivery office.
The above policies do not affect your statutory rights.

Important

Please ensure that your return is made via an insured and tracked service in case of loss or damage in transit.

Returns Address:
Bamford Trading (UK) Ltd - Returns
Unit 2, Windy Hollow
Upton Bishop
Ross-on-Wye
HR9 7TT