Terms and Conditions

We very much appreciate your business and will work hard to ensure you are completely satisfied with every aspect of your purchase. We ask you to read the following to help us achieve this.

Payment

All our charges include VAT at the standard rate (except exempt items)

We accept all major credit and debit cards directly. To pay by card please call 0800 634 1471 (9.30am and 6pm Monday to Friday)

Postage and handling

Restrictions and surcharges may be applicable to destinations in the Highlands and Islands, Isle of Wight, Isle of Man, Northern Ireland, Guernsey and Jersey, Isle of Scilly, and mid Wales. Please contact us for a quote before buying if you require delivery to these areas.

Your package will normally be dispatched via the Royal Mail or Parcelforce on the same or next business day after cleared payment. We always confirm via email that your Item has shipped.

If you need your item to leave the same day its a good idea to call before buying to confirm that this is possible - it usually is but occasionally the office may be unmanned. Please note that our post is collected at 15.00 each day (Monday to Friday)

Non-Delivery

Genuine postal losses are rare in the UK. Experience has shown us that in most cases items are returned to us by the Post Office as uncollected when buyers have reported items as undelivered. Please check with your local delivery office before contacting us about non-delivery. Where items are returned to us we will contact you and a further Postage and Handling charge will be made before items can be redelivered.

Cover for postal losses and damage within the UK

We offer FREE cover against loss or damage in transit for UK buyers. In the event that your item is lost or damaged in the postal system we will replace the item free of charge (see details above). In the event that we are out of stock of that item we will refund your purchase cost. We may ask for photographs of any damage. For missing items you must wait until 4 weeks after dispatch (2 weeks for special delivery or signed for services, 6 weeks for international services) has elapsed before claiming a replacement product. If the Item subsequently turns up we may ask you to return it to us at our cost.

Returns

Returns accepted for any reason within 30 days of receipt

Freepost returns for faulty items

Our 30-day returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item, unused (with any packaging and shrink-wrap intact) and we will issue a full refund for the price you paid for the item (excluding postage and handling charges).

Faulty items: We can only accept the return of opened items if they are faulty. We will provide a freepost returns address for faulty items.

Where an item includes Free Delivery a restocking fee of 20% of the item cost will be deducted from any refund for non faulty items.

To arrange a return, please contect us first with your comments and include your full name and email address. If you require a refund we will refund the full purchase costs including basic UK shipping (i.e. we will not refund enhanced shipping such as special delivery or insured charges) for faulty products and the purchase cost only for other items. Refunds will be made within 5 working days of receipt of product to the Paypal account or credit card account that you used to pay for the item. All new products are guaranteed for at least 12 months against faulty materials or workmanship.

Refunds will be made provided you return the item to us in an 'as sold' condition and in its original packaging with any free gifts or similar offers.

Returns Address:
Bamford Trading (UK) Ltd - Returns
Unit 2, Windy Hollow
Upton Bishop
Ross-on-Wye
HR9 7TT