Terms and Conditions

We very much appreciate your business and will work hard to ensure you are completely satisfied with every aspect of your purchase. We ask you to read the following to help us achieve this.

Payment

All our charges include VAT at the standard rate (except exempt items)

We accept all major credit and debit cards directly. To pay by card please call 0800 634 1471 (9.30am and 6pm Monday to Friday)

Postage and handling

Restrictions and surcharges may be applicable to destinations in the Highlands and Islands, Isle of Wight, Isle of Man, Northern Ireland, Guernsey and Jersey, Isle of Scilly, and mid Wales. Please contact us for a quote before buying if you require delivery to these areas.

Your package will normally be dispatched via the Royal Mail or Parcelforce on the same or next business day after cleared payment. We always confirm via email that your Item has shipped.

If you need your item to leave the same day its a good idea to call before buying to confirm that this is possible - it usually is but occasionally the office may be unmanned. Please note that our post is collected at 15.00 each day (Monday to Friday)

Non-Delivery

Genuine postal losses are rare in the UK. Experience has shown us that in most cases items are returned to us by the Post Office as uncollected when buyers have reported items as undelivered. Please check with your local delivery office before contacting us about non-delivery. Where items are returned to us we will contact you and a further Postage and Handling charge will be made before items can be redelivered.

Cover for postal losses and damage within the UK

We offer FREE cover against loss or damage in transit for UK buyers. In the event that your item is lost or damaged in the postal system we will replace the item free of charge (see details above). In the event that we are out of stock of that item we will refund your purchase cost. We may ask for photographs of any damage. For missing items you must wait until 4 weeks after dispatch (2 weeks for special delivery or signed for services, 6 weeks for international services) has elapsed before claiming a replacement product. If the Item subsequently turns up we may ask you to return it to us at our cost.

Returns

Please read this policy completely before returning an item.
Please include a note with your return with your name and address.

Your Right to Cancel

• You must advise us your intent to cancel within 7 days of the date of delivery.
• We will reply within 1 working day to advise the returns process and address. Please do not return the item until you have heard from us.
• Returned items must be complete in unused condition and in the original packaging.
• We will acknowledge receipt of the returned item by email to your registered email address.
• A full refund of the order total will be made by the original payment method within 5 working days of the item return.
• You are responsible for return shipping costs and insurance.
• Refunds will only be made once the returned item has been received by us in good condition.

Faulty products

• You must advise us that you are returning your order as soon as it develops a fault by email to sales@bamfordtrading.com
• If the fault has been reported within 7 days of receipt we will advise our Freepost returns address via email or at our discretion we may arrange to collect or replace the item (or faulty components). Where an item is returned after 7 days for any reason we will not refund the cost of return postage.
• Should an item become faulty after 30 days of purchase but within the warranty period we will at our discretion offer a replacement (replacement parts), refund or refurbished product.
• All replacements are subject to stock availability at the time of processing.

What is not covered:
Normal wear and tear caused by use in accordance with the operating instructions e.g. blades, brushes, belts, bulbs, batteries etc.
Accidental damage, faults caused by: improper use, abnormal environmental conditions, overloading, insufficient maintenance, careless operation or handling of the product.
Use of the product for anything other than normal domestic purposes.
Change or modification of the product in any way.
Defects caused by the use of parts or accessories which are not Manufacturer genuine components.
Faulty installation if applicable.
Repairs or alterations carried out by parties other than Bamford Trading or its authorised repair agents.
Claims, other than the right to correction of faults with the product covered by these conditions.
Slight deviations from the specification that do not affect the functionality of the product.

Incorrect Orders

If you have received an incorrect product please accept our sincere apologies and let us know asap by email. We will arrange to advise our freepost returns address and send a replacement as soon as possible. It is important that you describe the product you have received so that we can send the correctly sized Freepost returns package and correct our stock holdings and avoid another buyer being disappointed.

Item Not Received

Please be aware that we do not offer refunds for items not received unless we are out of stock of that item. Where an item is lost during delivery we will dispatch a replacement product following confirmation from you that you have made some simple checks with your local Royal Mail delivery office.
The above policies do not affect your statutory rights.

Computer Monitors do not always show an accurate colour definition. Where an item is returned due to colour choice we will only refund the item cost less a 15% charge to cover delivery costs.

Important

Please ensure that your return is made via an insured and tracked service in case of loss or damage in transit.

Returns Address:
Bamford Trading (UK) Ltd - Returns
Unit 2, Windy Hollow
Upton Bishop
Ross-on-Wye
HR9 7TT