Where is my Stuff

If you recently placed an order and you're wondering why you haven't received it yet then this page is for you and is designed to help you get your order as soon as possible. Please read it completely before contacting us about a missing order.

We send an email to your registered email address at the time of despatch. This email will confirm the carrier and service used.

You may also find our Delivery Policy page useful Here.

UPS and Parcelforce

UPS and Parcelforce deliveries are normally delivered the next working day by 6pm (working days are Monday to Friday and exclude Public Holidays). Some outlying postcodes may take longer. If you are not in a card will be left for you advising how to arrange redelivery.

Our dispatch email has tracking details for UPS and Parcelforce deliveries.

Royal Mail Tracked

Royal Mail Tracked deliveries are normally delivered between 2 and 4 working days (working days are Monday to Friday and exclude Public Holidays). If you are not in a card will be left for you advising how to arrange redelivery.

Your receipt (sent with the dispatch email) has tracking details for Royal Mail Tracked deliveries.

Royal Mail 1st Class

1st Class parcels are normally delivered within 1 to 5 days.

1st Class parcels are not tracked in the delivery network.

Non-Delivery

It's rare for parcels to be genuinely lost by Royal Mail however they can on occasions be delayed by:

• Mis-routing in the delivery network or...
• Incomplete delivery addresses or...
• The most common reason for non delivery of parcels sent via Royal Mail is that they are too large for a standard letterbox and have been taken back to the local Royal Mail Delivery Office or Enquiry Office.

Postmen and women may also leave parcels with neighbours, behind bins or in outhouses etc.

If they are unable to deliver your postman or woman will normally leave a 'sorry you were out' card however these can easily be lost or misplaced. The card explains why Royal Mail were unable to deliver, and tells you how to arrange redelivery or collection.

You can arrange redelivery quickly and conveniently direct from your computer, either to your own address, to your local Post Office branch or to another address in your same postcode area. The Royal Mail Redelivery Page Here has more information.

You can find your local Delivery Office or Enquiry Office plus opening hours Here

What to do if your item has not arrived when expected

Letterboxable Items

If you have waited 7 working days from receipt of our despatch email please contact us. We will need to have confirmation of:

• Your full delivery address including postcode
• That you have checked with neighbours and other occupants at the delivery address
• Your contact phone number
• You agree to return to us, at our cost, any replacement items which subsequently turn up
• You agree that we can pass your details to Royal Mail and that you will respond to enquiries from them

We regret that we cannot track your order unless we have this information

Non-Letterboxable Items

If you have waited 10 working days from receipt of our despatch email please contact us. We will need to have confirmation of:

• You have visited your local Royal Mail Delivery Office or Enquiry Office (Not the Post Office)
• Your full delivery address including postcode
• That you have checked with neighbours and other occupants at the delivery address
• Your contact phone number
• You agree to return to us, at our cost, any replacement items which subsequently turn up
• You agree that we can pass your details to Royal Mail and that you will respond to enquiries from them

We regret that we cannot track your order unless we have this information

What we will do

Where you have confirmed in writing that your item has not been received and the above information has been provided we will arrange a replacement item.

1st Class Deliveries

Please note that Royal Mail do not consider 1st Class post to be lost until 15 working days have passed. We cannot replace items until after this time and are unable to make exceptions to this rule.

Please Note

All reports of lost items are formally reported to Royal Mail who will contact you to confirm the circumstances of the loss.

We very much appreciate you support and patience