Returns

(Hassle Free, No Ifs and No Buts)

At Bamford Trading we want you to be completely satisfied every time you shop with us. Occasionally though, we know you may want to return items.

30 Day Cooling off Period. You have the right to cancel the contract for the purchase of any of these items within a period of 14 working days, beginning with the day after the day on which the item is delivered. Here at Bamford Trading we have extended this period to 30 Days. Items ordered after the 15th November as gifts can be returned at any time until the 31st January.

This applies to all of our products.

We are happy to guide you through our Returns Policy and (at our discretion) provide you with a Freepost return label.

Your Right to Cancel

You can cancel your contract before delivery, and up to 30 days after delivery. To do this, please e -mail us or write to us.

This Cancellation policy does not affect your rights when we are at fault for example if goods are faulty or misdescribed

You do not have to give any reason for cancellation. However, a brief explanation may help us to improve the service we offer to customers in the future.

• You must advise us your intent to cancel in writing (email preferred) within 30 working days of the date of delivery.
• We will reply within 1 working day to advise the returns process and address. Please do not return the item until you have heard from us.
• We will acknowledge receipt of the returned item by email to your registered email address.
• Goods will be refunded as soon as possible and at most within 5 days. If you fail to return the goods, we may collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.
• You are responsible for return shipping costs and insurance.

Faulty products

• You must advise us that you are returning your order as soon as it develops a fault by email to returns@bamfordtrading.com
• If the fault has been reported within 30 days of receipt we will advise our Freepost returns address via email or at our discretion we may arrange to collect or replace the item (or faulty components).
• Should an item become faulty after 30 days of purchase but within the warranty period we will at our discretion offer a replacement (replacement parts), refund or refurbished product.
• All replacements are subject to stock availability at the time of processing.

What is not covered:
Normal wear and tear caused by use in accordance with the operating instructions e.g. blades, brushes, belts, bulbs, batteries etc.
Accidental damage, faults caused by: improper use, abnormal environmental conditions, overloading, insufficient maintenance, careless operation or handling of the product.
Use of the product for anything other than normal domestic purposes.
Change or modification of the product in any way.
Defects caused by the use of parts or accessories which are not Manufacturer genuine components.
Faulty installation if applicable.
Repairs or alterations carried out by parties other than Bamford Trading or its authorised repair agents.
Claims, other than the right to correction of faults with the product covered by these conditions.
Slight deviations from the specification that do not affect the functionality of the product.

Incorrect Orders

If you have received an incorrect product please accept our sincere apologies and let us know asap by email. We will arrange to advise our freepost returns address and send a replacement as soon as possible. It would be helpful if you could describe the product you have received so that we can send the correctly sized Freepost returns package and correct our stock holdings and avoid another buyer being disappointed.

Nothing above affects your statutory rights and neither does it affect your rights when we are at fault for example if goods are faulty or misdescribed.

Important

Please ensure that your return is made via an insured and tracked service in case of loss or damage in transit. Please also include a note with your return with your name and address.

Returns Address:
Bamford Trading (UK) Ltd - Returns
Unit 2, Windy Hollow
Upton Bishop
Ross-on-Wye
HR9 7TT