At Bamford Trading we want you to be completely satisfied every time you shop with us. Occasionally though, we know you may want to return items.
30 Day Cooling off Period. You have the right to cancel the contract for the purchase of any of these items within a period of 14 working days, beginning with the day after the day on which the item is delivered. Here at Bamford Trading we have extended this period to 30 Days. Items ordered after the 15th November as gifts can be returned at any time until the 31st January.
This applies to all of our products.
We are happy to guide you through our Returns Policy and (at our discretion) provide you with a Freepost return label.
You can cancel your contract before delivery, and up to 30 days after delivery. To do this, please e -mail us or write to us.
This Cancellation policy does not affect your rights when we are at fault for example if goods are faulty or misdescribed
You do not have to give any reason for cancellation. However, a brief explanation may help us to improve the service we offer to customers in the future.
What is not covered:
Normal wear and tear caused by use in accordance with the operating instructions e.g. blades, brushes, belts, bulbs, batteries etc.
Accidental damage, faults caused by: improper use, abnormal environmental conditions, overloading, insufficient maintenance, careless operation or handling of the product.
Use of the product for anything other than normal domestic purposes.
Change or modification of the product in any way.
Defects caused by the use of parts or accessories which are not Manufacturer genuine components.
Faulty installation if applicable.
Repairs or alterations carried out by parties other than Bamford Trading or its authorised repair agents.
Claims, other than the right to correction of faults with the product covered by these conditions.
Slight deviations from the specification that do not affect the functionality of the product.
If you have received an incorrect product please accept our sincere apologies and let us know asap by email. We will arrange to advise our freepost returns address and send a replacement as soon as possible. It would be helpful if you could describe the product you have received so that we can send the correctly sized Freepost returns package and correct our stock holdings and avoid another buyer being disappointed.
Nothing above affects your statutory rights and neither does it affect your rights when we are at fault for example if goods are faulty or misdescribed.