Royal Mail services are collected twice every weekday and taken directly to a main Royal Mail Mail Centre for processing.
APC Overnight services are collected from us each weekday evening.
You will be advised by email when your order has been dispatched and by which service. APC deliveries are normally delivered the next working day and will require an adult signature. Royal Mail orders are normally delivered in 1 to 3 working days after dispatch.
Relax. We have experience of hundreds of thousands of deliveries and will be able to help quickly and easily. We remain fully responsible for the safe delivery of your order. Genuinely lost or stolen packets are very rare. We know from literally hundreds of customer reports just what goes wrong and how to fix it.
If your order was sent with APC Overnight you can contact them direct on 0800 373737.
Orders being delivered by Royal Mail will normally be sent via a tracked service. Packages that are too large to be posted through a normal letter box will be taken to your local delivery office (not the Post Office) to await collection. 'Something for You' cards are increasingly unavailable and those that are can be easily lost. If your order has not been received 5 working days after you have received our dispatch email we recommend that you check with your local Royal Mail delivery office. The overwhelming majority of orders will be awaiting collection there. We suggest you take a form of identity with you. (Its also a very good idea to check with other family members, colleagues, behind bins, in outhouses etc.).
You can ask Royal Mail to redeliver to you or to your local Post Office by calling 08457 740 740 and there is more information on redelivery in the 'Receiving Mail' section at http://www.royalmail.com/personal/help-and-support
Items are normally kept at the Royal Mail delivery office for 18 days before being returned to us. If items are returned to us a further delivery charge will be made before we can resend.
If you have waited 7 working days from receipt of our dispatch email please contact us using the 'Ask a Question' link on the item listing. We will need the following points confirming:
If you have waited 10 working days from receipt of our dispatch email please contact us using the 'Ask a Question' link on the item listing. We will need the following points confirming:
Where you have confirmed in writing that your item has not been received and all of the above information has been provided we will arrange a replacement item. Royal Mail will not allow claims until 15 working days have passed from dispatch and we reserve the right to wait until this time has passed before we replace lost items.
Sadly instances of fraud are on the increase. The cost of fraud has to be passed on to all buyers in the form of higher costs. Because of this all reports of lost items are reported to Royal Mail who may contact you to confirm the circumstances of the loss.